We are here to help! COVID-19 support

The impact of COVID-19 is significant, far-reaching and causing a strain across society, including an increased dependency on digital services. We appreciate that Government and Critical Infrastructure ICT operations may be challenged while endeavouring to meet rapidly changing service requirements. Vault has undertaken to increase its support during this period of difficulty.

Systems – First and foremost, there are no known impacts to Vault. Heightened awareness is in place for our service and operations, and supporting systems including remote management and administration. Substantial additional capacity has been brought online to support increased needs such as remote working solutions.

People – Vault has expanded its operational team to support increased demand. Vault continues to deliver 24/7 sustained support should issues arise and ensure that resources are available should individuals fall unwell.

Service continuity – Our systems are designed to be capable of remote administration. Vault maintains multiple geographic locations, with individuals who are capable of maintaining and managing the service from various domestic locations.

Additional support – Vault has established a Rapid Response Service to provide prioritised assistance for our Customers and Partners during this period. This service is available 24/7 via telephone, email or our website and will provide you priority access to Vault services under the following scenarios:

  1. Emergency project establishment
  2. Customer capacity increases
  3. Technical assistance

In summary, Vault is here to support your organisation with secure, safe and stable compute capacity and increased support services during these times of uncertainty.

If your need is immediate, please call (02) 6190 0000 with the following information:

  • Overview of requirements; and
  • Point of contact within your organisation

We will call you within 2 hours of your response to discuss your requirement and determine how best Vault may be able to support.

Please stay safe and healthy.