Cloud Support Specialist

Job Description

Role Highlights

  • Accelerated learning through mentorship, training and industry experience.
  • Work for an Australian company using next-generation technology.
  • Become part of an experienced, highly talented and outcome focused team.

About Vault Cloud

Vault Cloud is a rapidly growing Australian company that is dedicated to providing highly secure cloud services to the Australian Government and its partners.

The Role

If you are a recent graduate in Information Technology or Computer Science and are looking to kick-start your career – this is the opportunity that you have been waiting for!

Based in Canberra the position of Cloud Support Specialist will give you the opportunity to be a part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives.

Job Tasks and Responsibilities

  • Facilitate all the day to day requests from the customer.
  • Develop a core knowledge base to ramp up a self-service site for customers.
  • Participate in the ongoing health check of the cloud platform.
  • Provide workable solutions to help monitor the cloud platform and provide performance metrics.
  • Support cloud servers including security configurations, patching, and troubleshooting.
  • Develop scripts and jobs for automating daily tasks.

Skills and Experience

  • Graduated within 12 months with a university degree or graduating in 2019.
  • Exceptional communication skills both written and verbal.
  • The ability to multitask.
  • Strong desire to forge a career in IT and a passion for cloud technology.
  • Strong problem-solving skills.
  • Strong process documentation and reporting skills.
  • Ability to learn quickly and think ahead.
  • Works collaboratively in a team environment with a spirit of cooperation.
  • Collaborative but action-oriented approach, with high comfort operating autonomously;
  • Provides systematic and dependable follow up.
  • Hard-working and passionate about your career and making a difference


Due to the nature of our business, it is essential that you are an Australian citizen and will possess or be willing to go through the process to obtain a security clearance.
How To Apply

If you are looking for an opportunity to play a vital role in a fast-growing Australian company, please submit your resume, cover letter (no more than two pages) and academic transcript to

Apply Now