Customer feedback is very important to Vault Cloud, so we’ve streamlined the customer feedback process to make it easier for you to submit your thoughts, suggestions and positive/negative feedback.

Where previously the customer feedback has only been available while connected to the VPN, we have implemented a change that will allow customers to submit their feedback directly through a link in the resolution email- whether you are connected to the VPN or not. Simply click the stars at the bottom of the email.

We look forward to hearing what you think about Vault Cloud and the service you’ve received.

Vault Operations Team