COVID-19 support

The impact of COVID-19 is significant, far-reaching and causing a strain across society, including an increased dependency on digital services. We appreciate that government and critical infrastructure ICT operations may be challenged while endeavouring to meet rapidly changing service requirements. Vault Cloud is increasing support during this period of difficulty.

Systems

There are currently no known impacts to Vault Cloud due to COVID-19. Heightened awareness is in place for our service and operations, and supporting systems including remote management and administration. Substantial additional capacity has been brought online to support increased needs such as remote working solutions.

People

Vault Cloud has expanded our operational team to support increased demand. We continue to deliver 24/7 sustained support should any issues arise, and we have prepared an additional resource plan should anyone in our team fall unwell.

Service continuity

Our systems are designed for remote administration. Vault Cloud maintains multiple geographic locations, with individuals capable of maintaining and managing the service from various domestic locations.

Additional support

Vault Cloud is here to support your organisation with secure, safe and stable compute capacity and increased support services during these times of uncertainty. We’ve established a Rapid Response Service to provide prioritised assistance 24/7 via telephone, email or via our website. Priority services include:

• Emergency project establishment
• Customer capacity increases
• Technical assistance

If your need is immediate, please call (02) 6190 0000 with an overview of your requirements and the best point of contact within your organisation. We will call you back within two hours to discuss your requirements and determine how Vault Cloud can support you.

Please stay safe and healthy.