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Cloud Operator

SA, NSW, VIC, WA, QLD, NT, ACT

Cloud Operator | SA, NSW, VIC, WA, QLD, NT, ACT

Do you eat, breathe and sleep Cloud Infrastructure?  Love the challenge and enjoy learning new skills to improve efficiencies within Cloud Infrastructure Management? The Operations team is the critical component of Vault Cloud and we are searching for a Cloud Support Specialist to join our growing team to deliver Australia’s best 100% Sovereign Cloud Infrastructure service.

As a Cloud Support Specialist you will be ready to hit the ground running and get hands-on and responsible for the maintenance and management of cloud resources, integration tools & services, automation, customer support and work on exciting new projects.


Does this sound like the role for you? If so read on…

The Role

This role is required to provide technical advice and guidance, as well as ensuring consistency of service delivery, by following ICT processes and procedures and supporting the team to achieve deliverables in an Information Technology Infrastructure Library (ITIL) environment.

What You Will Do 

The duties and tasks are varied and complex needing independent judgement. Below you will find a list of the key duties and responsibilities: 

  • Manage day to day interaction with our customers based on service level agreements and escalate where necessary 
  • Comply with and promote our security policies and procedures 
  • Act as a technical liaison to evaluate and report bugs
  • Diagnose & troubleshoot user-facing service incidents & outages
  • Monitor Vault’s environment to ensure 24 x 7 availability 
  • Build and maintain effective working relationships with colleagues, users, technical staff and customers to identify issues and opportunities 
  • Report to management when required. 
  • Hardware deployment according to our security policies and procedures 

What You Require 

Professional / Technical Skills and Knowledge 

Essential: 

  • Good working knowledge of Linux
  • Working understanding of networking protocols and procedures 
  • Familiarity with cloud platforms (AWS, Azure, Rackspace)
  • Experience working with Microsoft Server Platforms 
  • IT Security + or equivalent experience 
  • Australian Citizenship 

Desirable:

  • Experience with OpenStack technology. 
  • Familiarity with automation tools such as Chef, Puppet, and Ansible. 
  • Proficiency in Windows(server) and Linux virtualisation environments. 
  • Scripting knowledge. (Python, 
  • ITIL Foundation / Capability OSA. 
  • Negative Vetting Level 1 Clearance 

Behavioural Capabilities

  • Ability to follow instructions and adhere to policies and procedures.
  • Ability to establish and maintain ongoing relationships with relevant stakeholders, including customers.
  • Focuses on customer needs and satisfaction, with the ability to provide quality advice to a range of stakeholders
  • Problem resolution skills to identify and solve issues or problems and develop effective solutions to meet business objectives and positive client outcomes.
  • Resilience and adaptability to maintain quality outputs in a changing environment. 

Key Working Relationships 

Internal 

  • You will work collaboratively with the Operations team, Support team and the wider Vault Cloud team. 

External 

  • Vault Cloud clients and partners. 
  • Government representatives. 

About Vault Cloud

Vault Cloud is a rapidly growing Australian company that is dedicated to providing highly secure cloud services to the Australian Government and its partners.

How To Apply

If you are looking for an opportunity to add value to a fast-growing Australian company, please submit your resume along with your cover letter (no more than two pages) to careers@vaultcloud.com.au.

About Vault Cloud

Vault Cloud is a rapidly growing Australian company that is dedicated to providing highly secure cloud services to the Australian Government and its partners. Founded in 2012, Vault is an Australian ASD certified cloud service provider to government agencies and Enterprise. Vault was the first cloud to be certified by the Australian Signals Directorate for classified systems and delivers a secure hyperscale technology platform driving agile digital transformation within organisations.

Bringing together scalable, flexible, open standards cloud with the highest level of security, privacy, governance, physical sovereignty and legal sovereignty, Vault accelerates critical systems to exceed stakeholder expectations and outcomes. Vault’s cloud platform natively embeds security controls to meet the highest security requirements while providing extensive scalability, flexibility and remaining cost effective.

Apply Now

If you are looking for an opportunity to play a vital role in a fast-growing Australian company, please submit your resume and cover letter by the form below or send an email to careers@vaultcloud.com.au

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Call our team on (02) 6190 0000