Support Services

Unparalleled Customer Support for your Business on Demand

At Vault, we take customer support very seriously and believe that proactive customer support is our strength . We are always looking for ways to improve your overall experience with our organisation – right from our unique and friendly online service portal to our strong Australian-based support network.

Complete Security Guaranteed

Keeping your data secure is our highest priority.You and your customers will appreciate the additional measures for security that are in place, without ever realising that they are there. Our virtual private hosting service is among the most secure in the country, and one of only three Australian owned organisations with the highest security rating that the Government provides. We are fully IRAP assessed and ASD Certified, and our solution is designed, built and deployed on an OpenStack Cloud.

Training & Education

Our Australian-based customer service, support and DevOps teams are dedicated to support you at each stage of your cloud storage lifecycle. From lightning-fast design and rollout of your application environment to ongoing customer satisfaction, the professionals at Vault are committed to your project’s success at all times.

Compute Service

Does your organisation need an infinitely scalable amount of computing resources? Our CaaS (Compute-as-a-Service) solution allows you to leverage a consumption-based model to provision computing resources for your organisation. Building and running your business requires a robust platform to increase the pace of innovation and operations.

Driving Innovation

Bringing up a new business model has a variety of unique challenges, but one of them shouldn’t be scrambling to find enough compute power. With access to Vault cloud-based offerings, your technology teams will be able to focus on defining a workable solution instead of worrying about having the right infrastructure in place to scale your project.
Organisations today have options when it comes to creating their infrastructure, but the benefits of going with a highly-secure cloud are undeniable:

  • Scale globally
  • Deploy new environments in hours (or even minutes!)
  • Improve performance for individuals at all endpoints
  • Reliable data backup and disaster recovery options
  • Provide additional speed and computing power on demand

Contact our cloud computing professionals at Vault Systems today. We will work with you to determine the best computing options for your unique organisation and situation. Call us today at (02) 6190 0000 or learn more about our offerings online.